Shipping policy
This shipping policy applies to orders placed on onsra.eu. Seller: ONSRA GmbH, Birkeweg 8, 6024 Hildisrieden, Switzerland.
Carrier
All orders are shipped with DHL. Shipping costs depend on the delivery country, the shipping method and the total weight of your order. The applicable shipping costs are shown in the checkout before you place your order. All prices below are in EUR.
Germany
DHL.
| Total order weight | Price |
|---|---|
| up to 2 kg | €6.50 |
| over 2 kg up to 5 kg | €9.90 |
| over 5 kg | Free |
Other European countries
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Ukraine.
Standard – DHL, import duties and taxes included (DDP), delivery time max. 30 business days
| Total order weight | Price |
|---|---|
| up to 1 kg | €14.90 |
| over 1 kg up to 2 kg | €24.90 |
Express – DHL Express, import duties and taxes included (DDP), delivery time 3–6 business days
| Total order weight | Price |
|---|---|
| up to 2 kg | €24.90 |
Orders over 2 kg – DHL, import taxes included
| Total order weight | Price |
|---|---|
| over 2 kg up to 5 kg | €19.90 |
| over 5 kg up to 10 kg | €22.90 |
| over 10 kg up to 20 kg | €29.90 |
| over 20 kg up to 33 kg | €49.00 |
Switzerland
For deliveries to Switzerland, please order directly at www.onsra.ch.
| Total order weight | Price |
|---|---|
| up to 8 kg | €12.00 |
| over 8 kg up to 22 kg | €39.00 |
| over 22 kg up to 31 kg | €59.00 |
United Kingdom and Jersey
DHL, delivery time 3–5 business days. Import taxes are not included.
| Total order weight | Price |
|---|---|
| up to 4.9 kg | €19.50 |
| over 4.9 kg up to 10 kg | €29.00 |
| over 10 kg | €59.00 |
Norway
DHL. Import taxes are not included.
| Total order weight | Price |
|---|---|
| up to 8 kg | €29.00 |
| over 8 kg up to 25 kg | €59.00 – import charges refunded after delivery with DHL invoice |
| over 25 kg up to 30 kg | €89.00 – import charges refunded after delivery with DHL invoice |
Israel
DHL.
| Total order weight | Price |
|---|---|
| from 0.1 kg up to 2 kg | €29.00 |
| over 2 kg up to 12 kg | €59.00 |
Customs, duties and taxes
Prices include VAT. Standard and Express deliveries to the other European countries listed above are shipped DDP: import duties and taxes are included, and there is nothing more to pay on delivery. For orders over 2 kg to these countries, import taxes are included. For the United Kingdom, Jersey and Norway, import taxes are not included and may be charged on delivery. For other deliveries outside the EU customs territory, import duties and taxes may be charged in the destination country unless they are stated as included above.
Tracking
As soon as your order has been dispatched, you will receive a shipping confirmation by email with the DHL tracking number, so you can follow your delivery.
Contact
Questions about shipping or your delivery: [email protected]
Full shipping information: onsra.eu/pages/shipping